Website Privacy Policy

Rooted Mental Health ("Practice," "we," "us," or "our") is committed to protecting your privacy. This Website Privacy Policy outlines how we collect, use, disclose, and safeguard information gathered through our website.

Please note that this Privacy Policy applies solely to information collected via this website. Once you become an active client of Rooted Mental Health, your Protected Health Information (PHI) is protected under the Notice of Privacy Practices (HIPAA/CMIA), which will be provided to you separately during your intake process.

By using this website, you consent to the data practices described in this policy.

Information We Collect

When you interact with our website—such as by filling out a contact form, requesting a 15-minute consultation, or sending an email—we may collect personally identifiable information, including:

• First and last name
• Email address
• Phone number
• Any non-clinical information you choose to include in your message

Important Notice on Confidentiality: Submitting a contact form or sending an email through this website does not establish a therapist-client relationship. Please refrain from submitting detailed or sensitive Protected Health Information (PHI) via web forms, as standard email and web submissions cannot be guaranteed to be 100% secure prior to establishing an encrypted client portal relationship.

Technical Information

Like most professional websites, our site may collect non-personal technical data automatically through standard web server logs or analytics tools. This may include:

• IP address
• Browser type and operating system
• Pages visited and time spent on the site
• Referring website addresses

This information is used strictly to analyze website performance, improve user experience, and ensure website security. We do not use third-party advertising cookies that track your activity across unrelated websites.

How We Use Information

• To respond to your inquiries and schedule initial consultations.
• To provide information regarding our therapy services, including individual, couples, family, and telehealth services.
• To operate, maintain, and improve the functionality and security of our website.
• To comply with legal and regulatory obligations under California law and the California Board of Behavioral Sciences (BBS).

We do not sell, rent, trade, or lease your personal information to third parties.

Limited Disclosure

We may disclose personal information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our website, hosting software, or administrative systems (for example, HIPAA-compliant practice management systems), provided they agree to keep this information confidential and secure.
• Legal Obligations: If required by California or federal law, court order, subpoena, or to comply with mandatory reporting obligations under California LMFT statutes, such as child abuse, elder abuse, or immediate danger to self or others.

Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no transmission of data over the internet or wireless network can be guaranteed to be completely secure. You acknowledge that you provide your information at your own risk.

California Privacy Rights

Our website complies with the California Online Privacy Protection Act (CalOPPA) and applicable sections of the California Consumer Privacy Act (CCPA/CPRA).

• Do Not Track Signals: Our site does not currently track users over time across third-party websites and therefore does not respond to DNT signals.
• Access & Correction: You have the right to request access to or deletion of any personal information you have submitted through our web contact form by reaching out to us at info@Rootedmh.one.

Third-Party Links

Our website may contain links to third-party platforms or professional directories, including Psychology Today, LinkedIn, CAMFT, or external publications. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Emergency & Crisis Information

This website is for informational purposes only and is not designed to handle mental health emergencies or crisis situations. Rooted Mental Health does not provide 24/7 crisis response.

If you are experiencing a mental health emergency, please:

• Call 911 or go to your nearest Emergency Room.
• Call or text the Suicide & Crisis Lifeline at 988.
• Text HOME to 741741 to connect with the Crisis Text Line.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated Effective Date. Your continued use of the website after any modifications indicates your acceptance of the updated policy.

Contact

Amal Khan, LMFT #164667
Rooted Mental Health
Los Altos, CA
Email: info@Rootedmh.one
Phone: 650-382-3814